Terms of sale
The sale of the products offered on the site www.jexiste.it are governed by the following General Conditions of Sale. The site “www.jexiste.it” belongs to and is managed by the company under San Marino law WTF srl with registered office in Strada Cardio, 58 - 47899 Serravalle, Republic of San Marino.
HOW TO CONCLUDE THE PURCHASE CONTRACT
TERMS OF PAYMENT
To pay the price of the products purchased and the related shipping costs, the User can follow one of the methods indicated in the order form. The price for the purchase of products and the shipping costs, as indicated in the order form, will be charged to the User according to the times and methods of the payment method chosen by the User.
PAYMENT METHOD WHEN YOUR ORDER STARTS HOW MUCH DOES IT COST?
Bank transfer When the transfer is credited to our free current account When you do not have or do not want to use a credit card
Paypal - Immediately - Free - When you want the goods to arrive as soon as possible
Credit Card - Immediately - Free - When you want the goods to arrive as soon as possible
Cash on delivery - Immediately - € 3.00 - When you prefer to pay upon actual receipt of the goods
The shipment of the products will take place within 30 days from the date on which the User receives the order confirmation from WTF srl. The User can track the shipment of his order using the tracking number of the products provided by the courier. As soon as the courier takes over the order, the User will receive a shipping confirmation email that will indicate the order tracking number. Shipments to Italy will be processed using the GLS or SDA courier. The courier delivers from Monday to Friday during office hours and it will not be possible to make deliveries by appointment.
DELIVERIES The indication of the order fulfillment time is not binding for WTF srl but absolutely indicative, therefore there may be cases in which the order fulfillment time indicated on the site is postponed for technical and logistical reasons.
PASSING OF RISK
The risk of loss or damage to the products is transferred to the User only when the latter, or a third party designated by him and other than the courier, physically comes into possession of the goods.
USER / CUSTOMER ASSISTANCE
For any further information on the shipment of products, the User can contact WTF srl at the telephone number +39 338 192 7702, from Monday to Friday, from 09.00 to 12.30 and from 16.00 to 19.30, excluding holidays, or he can write a mail to the following email address info@J'EXISTE.shop. In case of problems in shipping the purchased products, WTF srl will contact the User directly.
APPLICABLE LAW AND JURISDICTION
The General Conditions of Sale are governed by the San Marino law on electronic commerce, in the Italian internal market. Any dispute relating to the purchase of products will be devolved to the exclusive jurisdiction of the San Marino courts. By accepting these General Conditions of Sale, the User therefore expressly agrees to renounce the jurisdiction of the judge of their residence or domicile.
REASON FOR RETURN OF PRODUCTS: UNKNOWN RECIPIENT OR WRONG ADDRESS
In the event that the recipient of the products is unknown or the address entered in the order form is incorrect, the products will be returned by the courier to the selling company. Following the receipt and acceptance of the products by WTF srl, this will contact the User to send the products again. On the second failed attempt to deliver the products, WTF srl reserves the right to proceed unilaterally with the refund of any amount paid by the User without being, therefore, required to send the products further.
REASON FOR RETURN OF PRODUCTS: "ABSENT / NOTIFIED" RECIPIENT
In the event that the products have not been collected by the User at the courier's office or at the delivery point indicated by the User within the agreed terms, WTF srl or the courier will contact the User to proceed with a new shipment of the products. . On the second failed attempt to deliver the products or in the event that the User does not contact the courier to collect them and, in any case, in all cases in which the products have not been delivered for reasons not attributable to WTF srl the latter cannot be held responsible for non-delivery or non-collection of the products and will therefore not be required to return the amount paid by the User for the purchase of the products or to send them again.
RESPONSIBILITY FOR ACCESS TO THE SITE
In all phases of access to the site www.jexiste.it, consultation, filling in forms, execution of the order, delivery of products or any other service, WTF srl assumes only the obligations set out here. WTF srl therefore declines all responsibility for inconveniences or damages deriving from the use of the Internet and / or from unsecured or unsafe connections. In particular, all unforeseen events and / or damages occurring to the User relating to the connection used, external intrusions or computer viruses will in no way be attributable to WTF srl. Similarly, all unforeseen events and / or damages occurred to the User due to "Force majeure" exempts WTF srl from any responsibility.
All products for sale on the website www.jexiste.it are covered by a legal guarantee of conformity recognized by the manufacturer. The legal guarantee of the product lasts 1 (one) year from delivery of the goods and must be asserted by the User, under penalty of forfeiture, within 2 (two) months from the discovery of the defect. The User can assert their rights regarding product warranties by contacting WTF srl directly at the following address: info@J'EXISTE.shop.
All elements present on the website www.jexiste.it, visual or sound, including the technology that supports them, are protected by copyright, trademark or patent rights: these elements are the exclusive property of WTF srl.
RIGHT OF WITHDRAWAL
The User has the right to withdraw from the purchase contract of the products without having to provide any reasons and without having to incur costs other than those provided for in the following paragraphs, within the term of 15 (fifteen) calendar days ("Withdrawal Period") . The Withdrawal Period ends 15 days after: a) in the case of an order for a single product, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the product itself; b) in the case of an order for multiple products with separate deliveries, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last product. To exercise the right of withdrawal, the User must inform J'EXISTE of his decision to withdraw before the expiry of the Withdrawal Period.
To this end, the User may submit an explicit declaration of his decision to withdraw from the contract ("Declaration of Withdrawal"). The User has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent before the expiry of the Withdrawal Period. In the event that the User makes use of the Declaration of Withdrawal, the User is invited to indicate in the Declaration of Withdrawal the order number, the product (s) for which he / she intends to exercise the right to withdrawal and its address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiration of the Withdrawal Period rests with the User, it is in the interest of the User to use a durable medium when communicating his withdrawal to J'EXISTE.
The Declaration of Withdrawal must be sent to the following address info@J'EXISTE.shop The User must return the products to J'EXISTE, using a carrier of his choice and at his own expense, without undue delay and in any case by 15 calendar days from the date on which it communicated its decision to withdraw to J'EXISTE. The deadline is met if the User returns the products before the expiry of the 15 (fifteen) day period. The product, properly packaged, must be sent to the following address: WTF srl, with Operational Headquarters Via Tre Settembre, 89 - 47899 Serravalle, Republic of San Marino. The direct costs of returning the products to J'EXISTE are borne by the User. The instructions on exercising the right of withdrawal are made available to the User on the website www.jexiste.it and reported in the order confirmation. The return of the product to J'EXISTE takes place under the responsibility and at the expense of the User. If the User withdraws from the contract, J'EXISTE will refund the total amount due paid by the User for the purchase of the product, without undue delay and in any case no later than 15 calendar days from the day on which J'EXISTE has been informed of the User's decision to withdraw from the contract. The refund will be made using the same payment method used by the User for the initial transaction, unless the User himself has expressly agreed otherwise.
In any case, the User will not have to incur any costs as a result of this refund. The refund may be suspended until the products are received or until the User demonstrates that they have returned the products to J'EXISTE, whichever is earlier. The User is only responsible for the decrease in the value of the goods resulting from the handling of the product other than that necessary to establish the nature and characteristics. The product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all accessories and leaflets, with labels where present, still attached to the product or packaging, as well as perfectly suitable for its intended use and free from signs of wear or dirt. The withdrawal also applies to the product and its packaging, in its entirety. It cannot therefore be exercised in relation to parts and / or accessories of the product and / or packaging. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund.
J'EXISTE will notify the User within 5 working days of receipt of the product, rejecting the request for withdrawal. The product will remain at J'EXISTE available to the User for collection which must take place at the expense and under the responsibility of the User. In the event that the product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature and / or characteristics